Frequently Asked Questions

MOOSE FAN APP is a cricket prediction app designed exclusively for cricket fans. It allows you to predict match scores and winning teams for the T20 Cricket World Cup 2026, compete with other fans, and win exciting prizes including vouchers and exclusive Moose Clothing merchandise.

MOOSE FAN APP is a product of Moose Clothing Company. It's designed to bring cricket fans together and provide an engaging platform for match predictions and community interaction.

Yes, MOOSE FAN APP is free to download and use. You can create an account, make predictions, and participate in the community at no cost. Some features may require in-app purchases or vouchers.

MOOSE FAN APP is available for both iOS and Android devices. You can download it from the App Store (iOS) or Google Play Store (Android). The app is optimized for smartphones and tablets.

To make predictions, simply navigate to the match you want to predict, select your predicted score and/or winning team, and submit your prediction. For Sri Lanka matches, score prediction is mandatory. For other matches, team prediction is mandatory with optional score prediction.

No, once you submit a prediction for a match, you cannot change it. This ensures fairness and maintains the integrity of the competition. Make sure you're confident in your prediction before submitting.

You can make only one prediction per match. This rule applies to all users to ensure fair competition and equal opportunities for everyone.

Predictions can be made during designated time windows for each match. These windows are typically open before the match starts and close at a specific time before the match begins. Check the app for specific deadlines for each match.

You can win various prizes including discount vouchers for Moose Clothing merchandise, exclusive merchandise items, and other rewards. Prizes are awarded based on prediction accuracy and may vary depending on the match and competition.

Vouchers are automatically added to your account when you qualify. You can view all your active vouchers in the "My Vouchers" section of the app. Vouchers can be used when making purchases in the app's merchandise store.

Registration vouchers are awarded to the first N users who register (where N is specified in the voucher settings). Selfie vouchers are awarded to the first N users who upload their selfie for the first time. Check the app for specific numbers and eligibility criteria.

Generally, vouchers cannot be combined unless explicitly stated in the voucher terms. Each voucher can typically be used once per purchase. Check the specific terms of each voucher for details.

Browse the merchandise section in the app, select the items you want, add them to your cart, and proceed to checkout. You can pay using Card or Cash on Delivery (COD) methods. Apply any available vouchers during checkout to get discounts.

We accept Card payments and Cash on Delivery (COD). Card payments are processed securely through our payment gateway. For COD orders, payment is made when the order is delivered.

Shipping times vary depending on your location. Standard shipping typically takes 5-7 business days. You'll receive tracking information once your order is shipped. Delivery times will be communicated at checkout.

Orders can be cancelled before they are shipped. Once shipped, you may be eligible for a return and refund as per our Refund Policy. Please refer to our Refund Policy page for detailed information about returns and refunds.

To create an account, download the app and tap on "Register". You'll need to provide your phone number, verify it with an OTP, and complete your profile with basic information like name, email, and gender.

Yes, you can upload or update your selfie/profile photo at any time through your profile settings. Note that selfie vouchers are only awarded for first-time uploads, not for updates.

MOOSE FAN APP uses phone number-based authentication with OTP verification. If you need to log in, use the "Login" option and verify your phone number with the OTP sent to you. No password is required.

To delete your account, please contact our customer support through the app or visit our website. We'll process your request and delete your account data in accordance with our Privacy Policy.

If you're experiencing technical issues, try the following: 1) Close and restart the app, 2) Check your internet connection, 3) Update the app to the latest version, 4) Clear the app cache. If problems persist, contact our support team.

Make sure notifications are enabled in your device settings for MOOSE FAN APP. Also, check that you've granted notification permissions when prompted. You can manage notification preferences in the app settings.

You can contact our support team through the app's help section or visit the Moose Clothing Company website at https://mooseclothingcompany.com/. We aim to respond to all inquiries within 2-3 business days.